Frequently Asked Questions

What is the delivery time for my order?

The average delivery time is 6 to 12 business days (Monday to Friday, excluding holidays). Our products are shipped directly from our suppliers, which allows us to offer competitive prices thanks to savings on storage and shipping.

What should I do if I haven’t received my order yet?

Due to the high demand for our products, delivery can sometimes be delayed. If the estimated delivery time has passed and your package still hasn’t arrived, please contact us at: info@lydiaporter-charleston.com. We will check the status of your shipment.

How can I return a product?

To make a return, please contact our customer service at info@lydiaporter-charleston.com
Include your full name, your order number (e.g. #0000), and the reason for the return.
We will send you the return address and detailed instructions for the process.

Who is responsible for the return shipping costs?

Return shipping costs are the responsibility of the customer.
The exact cost depends on the carrier you choose. We recommend checking the rates on the website of the shipping service you plan to use.

What are the conditions for returning products?

You have 30 days from the date you receive the product to request a return. Conditions:

• The product has not been used,

• It is in its original packaging with tags intact,

• The 30-day period has not been exceeded.

Which payment methods are accepted?

We accept payments by credit and debit cards (Visa, Mastercard, American Express), Shop Pay, Google Pay, and Apple Pay.
All transactions are processed through secure and reliable payment systems.

I didn’t receive my order confirmation – what should I do?

If you did not receive an order confirmation email, please contact us and provide your first name, last name, and email address at info@lydiaporter-charleston.com
We will verify your order and resend the confirmation.

Can I cancel my order?

If you would like to cancel your order, please email us as soon as possible at info@lydiaporter-charleston.com, and include your full name, order number (e.g. #0000), and, if possible, the reason for cancellation.